BUSINESS ENGLISH COURSE

The Business English course – basic/intermediate level is designed to develop the fundamental language skills needed to communicate effectively in work and business contexts, with particular attention to the most common professional situations.

The training program aims to strengthen the ability to use English for oral and written communication, managing relationships with customers and suppliers, participating in meetings, exchanging professional emails, and understanding key company documents.
The course combines language learning with practical examples and simulations, promoting immediate and concrete use of the language in a work context.

Contents

Business English Fundamentals
Basic vocabulary of the business context, professional roles, organizational structures and work environments.

Oral communication in a professional context
Introduce yourself, describe your role, talk about your company, manage telephone conversations and video calls.

Professional written communication
Writing formal and semi-formal emails, short messages, requests for information, confirmations, and follow-ups.

Business meetings and gatherings
Vocabulary and structures for participating in meetings, expressing opinions, making proposals, and agreeing on activities.

Relationship with customers and suppliers
Reception, assistance, management of requests, complaints and basic negotiations.

Simple business presentations
Structure and deliver short presentations in English about company products, services, or activities.

English for Marketing and Sales (Basic Level)
Essential terminology for describing products/services, promoting them, and interacting with the market.

Documents and working materials
Understanding simple texts: catalogs, product sheets, short reports, internal communications.

Access criteria to the course

Access to the program requires an ORIENTATION INTERVIEW, aimed at defining a structured and personalized path within the training proposals, based on individual characteristics, personal history, and professional aspirations.

The outcome of the interview will be a PROFILING FORM, which will allow us to assign a score based on the individual's characteristics in relation to the specific proposed path and on the motivation to attend the course.

If applications exceed available places, a ranking will be drawn up to determine the order of admission to the various editions of the course, activated based on the number of eligible people on the ranking and within the limits of available funding.

Certificate issued

At the end of the course, a certificate of attendance will be issued.

Post-course assistance

At the end of the course, you will have access to a professional support network to accompany you on your growth path:

thanks to Cescot Lavoro we support you in your search for job opportunities;

Thanks to Confesercenti, we can help you start or grow your business.

Operation REF. PA 2024-22631/RER PROJECT N°1 – RELATIONAL AND COMMUNICATION SKILLS
Approved by Emilia-Romagna Regional Council Resolution No. 1914 of 10/14/2024
PR ESF+ 2021/2027 – Priority 2: Education and Training
Funding Resolution No. 28325 of December 31, 2024, published on January 10, 2025

PROJECT COMPLETED THANKS TO EUROPEAN FUNDS FROM THE EMILIA ROMAGNA REGION